CUSTOMER EXPERIENCE SOLUTION
Haribol partners with Kiko Live to expand reach through ONDC
Kiko Live has partnered with Haribol, an ISKCON initiative, to expand its online reach via the ONDC network. Haribol, which produces A2 and cruelty-free dairy products, has seen a 10% increase in online business. The low commission rates on ONDC help brands build stronger customer relationships and grow their businesses.
Bandhan Bank collaborates with Salesforce to improve lending efficiency
Bandhan Bank has partnered with Salesforce to enhance their lending efficiency using an AI-powered digital platform. This collaboration aims to improve customer experience, streamline loan originating systems, and drive digital transformation. Salesforce's advanced cloud-based platform will help Bandhan Bank enhance support, reduce costs, and increase revenue. The partnership aligns with the bank's migration to a new core banking solution.
Wipro shares surge 3% after launch of Agentic AI services to boost sovereignty and innovation
Wipro share price: Wipro's shares rose by 3% after launching Agentic AI services to help nations develop AI capabilities while retaining data sovereignty. Utilizing NVIDIA AI Enterprise software, the services will support public sector transformation with custom large language models and responsible AI accelerators.
TCS signs 5-year deal with Air New Zealand
IT services company Tata Consultancy Services (TCS) will enhance Air New Zealand's digital services, covering over 600 applications. By integrating AI automation and cloud technologies into critical airline functions, it will improve key areas such as cargo services, disruption management, retail, maintenance systems, and crew operations.
Unitern bags development mandate for five projects worth Rs 1,000 crore across Bengaluru
ArisUnitern RE Solutions will develop five real estate projects worth Rs 1,000 crore in Bengaluru, including residential apartments, plotted developments, and luxury villas. The projects, set to launch in Q1 FY 2025-26, will be completed in 18-24 months. Unitern will manage the entire project lifecycle, from funding to sales, ensuring timely completion and customer satisfaction.
Adobe adds AI to experience platform, unveils 10 agents for ease of tasks
Adobe also unveiled Brand Concierge, the agentic app that will represent the evolution of transactional chatbots and web-based agents. The company also announced new Experience Cloud offerings for businesses promising a customer experience that are personalised across touchpoints.
Nutrition brand Plix partners with GoKwik to boost online presence and increase repaid Orders
GoKwik uses technology and data-driven tools like KwikCheckout to help eCommerce brands grow by simplifying the checkout process. This not only improves the shopping experience but also increases profitability.
Hotel chains check into AI world to optimise costs, boost services
Hotel chains in India are increasingly adopting AI technologies to enhance guest experiences and operational efficiency. Initiatives include AI-powered chatbots for seamless bookings, AI-driven virtual assistants, and smart room systems for optimized resource usage. These implementations aim to improve customer service and streamline hotel operations.
Public Sector Banks must focus on capital strength, cost efficiency: Govt
Public sector banks are encouraged to focus on timely capital raising and reducing intermediation costs to make banking products more affordable, says M Nagaraju of the financial services department. Collaborative efforts in areas like cyber security and AI applications are also emphasized to improve services.
Banking secretary says PSBs must plan appropriate, timely capital raise
Public sector banks are encouraged to plan timely capital raises and reduce intermediation costs to make financial products more affordable. Emphasis is placed on building operational efficiency, risk management, cyber security, and fostering innovation through collaborations and AI applications to enhance banking services.
Ather, Salesforce team up to launch AI platform to improve customer satisfaction, dealership ops
The mobile app-based solution will allow dealers to make decisions in real time and improve customer satisfaction. Built on Salesforce, which deploys AI agents autonomously, the ‘Ather Dealer Central’ will integrate the lead management system, customer relationship management and dealership management system into a single end-to-end, scalable platform.
Ecom Express partners with Truecaller to drive secure communication with customers
Ecom Express, which serves thousands of online sellers, direct to consumer or D2C brands, and e-commerce marketplaces, is leveraging Truecaller's communication solutions to minimise call rejection rates and provide greater transparency to its customers, according to a release.
Poonawalla Fincorp launches CV loans business for Tier-2,3 markets
Poonawalla Fincorp Ltd has launched secured loans for commercial vehicles, targeting both new and old models. Initially operating in 68 locations across 12 states, the company plans to expand to 400 locations across 20 states. The loans are aimed at enhancing transportation capabilities for small, light, and heavy vehicle operators, with simplified documentation and flexible payment options.
DVC's Rs 1,500 crore push to modernise power supply
Damodar Valley Corporation (DVC) unveiled a Rs 1,500 crore project to modernise power supply within its command area, primarily serving industries in West Bengal and Jharkhand. The initiative aims to establish a robust distribution network, incorporating advanced technologies like unmanned substations and automated systems, ensuring continuous quality power and reducing losses, with completion targeted within 18 months.
Yes Bank goes live with GST payment facility
Yes Bank has launched a GST payment facility, enhancing its digital banking services. The facility allows businesses to meet tax obligations quickly and securely via the bank's internet banking platforms or branch network. Taxpayers can generate GST challans on the GST portal and complete payments through Yes Bank’s NetBanking or over-the-counter options, receiving real-time confirmations.
Nokia wins multi-year IP backhaul upgrade deal from Vodafone Idea for 4G, 5G capacity
Finnish telecom company Nokia has secured a three-year contract from Vodafone Idea to upgrade its IP backhaul network. This upgrade aims to boost the capacity for 4G and 5G networks, addressing the growing demand for data-intensive services such as AI, immersive gaming, and business video conferencing.
Indians get a new borderless prepaid multi-currency travel card
Thomas Cook India has launched the Borderless Prepaid Multi-Currency Travel Card to cater to the increasing overseas travel spending by Indians. The card supports 12 global currencies and offers exclusive benefits like complimentary SIM cards, lounge access, and free ATM withdrawals, while also being eco-friendly, made from recycled plastic.
Cyient appoints former Honeywell executive K.A. Prabhakaran as senior VP, CTO
Previously, Prabhakaran served as vice president and CTO for the process solutions group at American conglomerate Honeywell, based in Texas. In this role, he led technology innovation and developed customer-focused solutions for clients worldwide.
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